Black Screen after one UI 7 Update

#1 · 14/07/2025, 15:49

I have done every possible solution provided by devs, gpts and still didnt get it to work. (during blackscreen occur, the mini controll wont work)

#2 · 15/07/2025, 03:16

Quote from Choun on 14/07/2025, 16:47

Black screen when connect please help!

#3 · 15/07/2025, 07:50

Hi @choun,

For further analysis of the issue, please send us the logs of your server machine by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.

Thank you.

#4 · 15/07/2025, 08:58

Here the log file. Thanks

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#5 · 15/07/2025, 10:14

Hi @choun,

The logs you sent are incomplete. Please make sure to download Debugview before following the other steps in the instructions I previously sent. Please see image below for your reference. Thank you.