[SOLVED] black screen and hardware encoding does not fix it

#1 · 14/12/2025, 14:14

i’m with a tab a9+. i have no samsung USB drivers installed and the software encoding (forced) is also selected. i plug the USB, but the computer does not detect it as a display and the tablet screen stays black, even after i unplug it.

anything i could do?

any more information should i provide?

#2 · 15/12/2025, 01:43

Hi @pscapturas,

For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.

Thank you.

#3 · 15/12/2025, 14:40

downloaded it, the sysinternals one. opened it and there is no Diagnostic Collection box here. what do i have to do?

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#4 · 15/12/2025, 14:47

here it is, sorry for the previous post, im sleepy.

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#5 · 16/12/2025, 02:34

Hi @pscapturas,

Thank you for sending your logs. We saw in the logs that you have an outdated Driver Package installed in your Primary PC. Please update to the latest Driver Package v2.2.12. Also, if you have “Samsung Android USB Driver” installed in your PC, please uninstall it then restart your PC, as it is incompatible with spacedesk. Thank you.

#6 · 16/12/2025, 04:06

it worked!! thanks :3

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