Commercial license is not recognized on second device
Hello, we have a commercial livnce for 5 devices but although the devices are on same account the license is not recognized. Can you please assist?
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Hello, thank you for the reply. I don’t know if there is a particular procedure that we need to follow to refresh the licensing status on additional devices. Currently we have tried two different devices under the same account but they do not see the actual license. We tried also to restart the device (tablet) but still the license is not recognized.
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If a commercial license is not recognized on a second device, it usually happens because most licenses are tied to a single device or account. Here’s how to troubleshoot:
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Check the license terms – Some licenses only allow activation on one device.
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Deactivate on the first device – Log out or deactivate the license before using it on another device.
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Re-enter license key – Make sure you type it exactly as provided.
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Contact support – If it still fails, the software vendor can manually activate it or explain multi-device options.
This is common for software like audio tools, CRU, or paid apps that limit simultaneous installations.
@johnsonbluejohns thank you for the reply but it seems to be irrelevant on how spacedesk has the licensing. The commercial license allows activation on multiple devices, there is no license key, there is no point to deactivate license on first device as the point is to use concurrent devices and UI have already contacted support.
Hi @infomed,
Can you provide the purchase ID of the purchase? You can find this in your email as they send this after you purchase the license. Also, you may try reinstalling the spacedesk app in your Android devices then open the Licensing page to see if this would refresh the licensing status of your app. Thank you.