"conta especificada ja existe"

#1 · 04/09/2025, 01:21

eu usava o app a um tempo atras, parei de usar e quero voltar a usa lo, porem n consigo instalar, aparece (a conta especificada ja existe) baixei tres aplicativos que procuram ate o ultimo fio de cabelo de um app instalado e retirei TUDO nao tem nem um suspirp de spacedesk no meu pc, usei ate o cmd, porem mesmo assim nao consigo instalar de volta, desinstalei e tirei tudo relacionado ao appdo meu pc e mesmo assim nao me permite instalar novamente. muito triste com isso

#2 · 04/09/2025, 02:46

Hi @dayse,

To further analyze your issue, please send us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please zip all files in one folder then attach it to your next reply. Thank you.

#3 · 06/09/2025, 01:03

– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

dont have spacedeskSetup.log file

and setupapi.dev.log

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#4 · 08/09/2025, 09:34

Hi @dayse,

please uninstall the previously spacedesk Driver either through the Control Panel (Add or Remove Programs), or using Microsoft Fix. You may refer to our user manual Troubleshooting Uninstall (https://manual.spacedesk.net/TroubleshootingUninstall.html) if you would use Microsoft Fix.

#5 · 09/09/2025, 17:06

I already uninstalled it, it only works with ‘revo uninstaller’ but when I try to download it again it says (specified account already exists)

#6 · 10/09/2025, 10:29

Hi @dayse,

have you tried the Microsoft fix?

#7 · 10/09/2025, 20:04

sim e continua dando problema

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#8 · 10/09/2025, 23:45

Hi @dayse,

did you try to reboot your Windows machine? Does this error message appear immediately after opening the spacedesk driver installer?

#9 · 11/09/2025, 00:40

Essa imagem (ultima que eu enviei) Foi a tentativa de desinstalar o spacedesk drive com o microsoft fix, não apareceu a opção de tentar instalar o driver (com Microsoft fix), eu consegui desinstalar apenas com o “revo uninstaller” tentei baixar novamente pensando que resolveria o problema mas quando tento abrir aparece a mensagem “conta específicada já existe”.

Já tentei sim reiniciar, ja fiz limpeza de todos arquivos do space desk e mesmo assim não consigo

#10 · 11/09/2025, 08:36

Hi @dayse,

it is rare that we encounter such issue with the installer. Usually, the Microsoft troubleshooter can fix it. Attached below is a zipped folder that contains a tool to get the MSI traces. Could you please run it and send us the traces?

Steps:

Extract the folder.
Copy spacedesk Driver v2.2.04 MSI on the same folder of get_trace.bat
Run get_trace.bat – this will open the MSI installer.
When the MSI installer is done i.e. issue has been reproduced, please send us the generated text file that contains the traces.

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