Error de Instalacion Prematura de Spacedesk en Windows 11 Pro

#1 · 14/02/2025, 19:49

Intente varias veces ejecutar el instalador para mi ordeandor, pero al intentar instalarlo al final me saltaban siempre avisos de que se ha interrumpido la instalacion.

Probe varias alternativas como descargar otro instalador por si me hubiese llegado a confundir y escoger otro, y finalmente lo descargue de un sitio externo en el que misteriosamente me funcionaba de una forma “decente”, sin embargo hoy he intentado usarlo y no me ha funcionado por lo que he intentando descargarlo de la pagina oficial y sigue dandome los mismos problemas.

Uploaded files:

You need to login to have access to uploads.

#2 · 17/02/2025, 02:58

Hi @guillermo,

To further analyze your issue, please send us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Also, please be reminded that our official installers are found here so make sure to only download from the official downloads page.

#3 · 18/02/2025, 19:16

Aquí te los envío. Espero vuestra respuesta.

Uploaded files:

You need to login to have access to uploads.

#4 · 19/02/2025, 10:34

Hi @guillermo,

Is the account you’re using an admin account? To further analyze your issue, please run the MSI Trace file attached to this reply and follow the instructions. Thank you.

Uploaded files:

You need to login to have access to uploads.

#5 · 22/02/2025, 16:49

Si, he estado mirando en mi equipo y efectivamente mi cuenta es una cuenta de administrador he intentando seguir las instrucciones (creo que bien) pero el error persiste aun, te muestro la siguiente captura de pantalla y tambien envio un documento de texto que se creo tras intentar instalarlo a traves del archivo que me mandasteis.

Uploaded files:

You need to login to have access to uploads.

#6 · 24/02/2025, 04:26

Hi @guillermo,

Can you try installing to a different path in drive C (for example in the Documents folder) and see if it works there? Also, is the device you’re using your personal device or a company-issues device?