Hardware encoding completly broken in ipad

#1 · 24/07/2025, 08:29

The ipad is showing weird aliasing as shown in the link + it says error in decoding after the while when i put encoding type into hardware enforced.

https://drive.google.com/file/d/1-vc4CErAvDJQ3Nysc9wPDoIyXiNrkxcN/view?usp=sharing

I really do appreciate the hard work you do guys though!

Marianne has reacted to this post.

#2 · 24/07/2025, 09:15

Hi @omar,

This issue has been reproduced on our end and a fix will be included in the next update. For now, you can either set a lower resolution on your viewer via the Settings > Resolution. You can also set the Encoding Type to Software Encoding MJPEG (forced). Thank you.

#3 · 24/07/2025, 14:09

Hi @omar,

Can you provide the model of the iPad you’re using and the resolution you’re using when you encountered the issue?

Thank you

#4 · 24/07/2025, 15:06

Hello

I’m having the same issue as Omar, I’m using an iPad 10th gen.

Everything worked perfectly yesterday, though.

#5 · 24/07/2025, 20:21

I’m also having this same issue on my ipad Pro 12.9 inch 8th gen. I’m also getting a strange message about the android version?

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#6 · 24/07/2025, 21:50

@spacedesk-renz its an m2 ipad pro, it doesn’t work on resolutions higher that 1000×1200 or something like that including the native resolution

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#7 · 25/07/2025, 03:06

Hi @marianne, @jen,

Please do the following as a workaround for the issue:
1. Go to Settings > Quality/Performance
2. Click on Encoding Type, then select Software Encoding MJPEG (forced)

#8 · 25/07/2025, 03:12

Hi there. I’ve already done that and I’ve set my resolution down. Now everything displays tiny. I can get it to work sort of. But we’re talking like size 8 font or below here.

#9 · 25/07/2025, 03:14

Hi @jen,

Can you try setting it to a higher resolution while encoding type is set to software to see if it works? Thank you.

#10 · 25/07/2025, 03:19

I did do this. At my ipad’s native resolution everything displays so tiny it’s basically unreadable. I have to set the resolution down to make it readable at all. Sorry for the confusion.