Issue with Business License (USB Display) – Black Screen on USB Connection

#1 · 04/08/2025, 15:50

Dear Spacedesk Support Team,

I have purchased the Business License: One Concurrent Connection (spacedesk-USB Display for PC), but the license is still listed under “License Issued” status.

When I connect via USB, the touchscreen works and audio plays correctly on the connected device, but the screen remains black.

However, when I connect over internet (WiFi or LAN), everything displays normally and works fine.

Thank you for reading.
Please assist me with this issue.

#2 · 05/08/2025, 03:37

Hi @nghia,

Please try to update your spacedesk Android viewer to the latest version that includes the fix for the black screen issue and report back to us if this resolves your issue. Thanks.