New Samsung Tablet disconnects every second
Hello,
I have been using spacedesk now for about 3 years for my home built flight simulator. I upgraded to some Samsung tablets and it works fine on one of them, and it works find on 2 of my Blackview tablets. HOWEVER…..I just purchased a new Samsung galaxy Tab A9+ 11 ” and it shows on my windows display as #7 and I can connect to my computer. However……It is constantly show the disconect screen about every 3 seconds on my main computer screen, and the tablet shows that notification…for commercial use only…or whatever…and I can not move anything to that tablet….When I ask the computer to identify screens….it does not show the number 7 on that tablet….HELP PLEASE>>>>
Hi @bchfyrmn,
For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.
Here you go…Hope I did it correctly
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Hi @bchfyrmn,
Thank you for sending your logs. From your logs, we can see that you have several spacedesk Viewer devices connected to your Primary PC via Wifi. The network traffic that is generated by the viewers might be causing the frequent disconnection of your Samsung device. Can you also reproduce the issue if the only device connected is the new Samsung device you have? Also, can you try changing the Encoding type of the new Samsung device to “Software Encoding MJPEG (forced)” to see if this helps with the issue. You may also refer to the Documentation in the chapter “Performance Tuning” to improve performance in your viewers.
Good morning…..
Changing the Software encoding to MJPEG (Forced) fixed my issue….TY so much…
TYTYTYTYTYTYTYTY….