[SOLVED] Spacedesk Viewer Black & White

#1 · 25/08/2025, 13:28

Hi,

I have both most updated versions on both my Windows 10 Toshiba laptop as Spacedesk Driver and on my Lenovo M10 tablet with Spacedesk Viewer, and since this last update the image on the Spacedesk Viewer / Tablet is appearing black and white. I tried several different configurations and none of them is solving the problem. Please help. Thanks

#2 · 26/08/2025, 03:13

Hi @sebastian,

For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.

Thank you.

#3 · 26/08/2025, 09:41

Hello there! Hopefully I’ve done everything according to instructions.

Please find link below:

https://drive.google.com/drive/folders/1jVlHdjBjmnx6khgAeqmm6XAI9jrk1eLr?usp=sharing

Waiting for your further comments.

Thanks.

#4 · 26/08/2025, 10:40

Hi @sebastian,

Thank you for sending your logs. Can you try opening your spacedesk Driver Console and click on “Clear spacedesk Settings” then inform us if the issue is resolved on your end? Thanks!

#5 · 26/08/2025, 15:09

Hi,

This solved the problem, thanks for your support.

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