Home 论坛 spacedesk Discussions disconnected by server error

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  • #8420
    mohammed
    参与者

    hi @lea i have problem disconnected by server error
    error code 2-5
    error info 0-5
    connected time 00:00:01

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    #8422
    spacedesk Lea
    管理员

    Hi @mohammed,
    Could you please check in the spacedesk Driver Console -> Incompatible Software, if there are any active incompatible software present in your system?

    If there’s none, please send us the diagnostic logs of the issue.
    Just follow the steps below:
    – open the spacedesk Driver Console -> Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the disconnect issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8427
    mohammed
    参与者

    thank you so much
    but i have problem when i select projet duplicate
    the screen in second screen connected Displayoff

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    #8433
    spacedesk Lea
    管理员

    Please send the diagnostic logs of this issue, make sure to follow the steps above.
    Switch Diagnostic ON -> Recreate the issue (disconnect or display off) -> switch Diagnostic OFF, then save.

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