12月 12, 2021 11:04 上午 #4842
I tried to connect my phone to my laptop.
Disconnected by server error
Error Code: 2-5
Error Info: 0-5
Connected time: 00:00:0112月 13, 2021 1:20 上午 #4852
Could you please send us the diagnostic logs for this issue?
– click the spacedesk icon on your task bar’s notification area to open the spacedesk Driver Console window
– select the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.12月 13, 2021 5:51 下午 #497212月 14, 2021 9:25 上午 #4979
Thanks for sending the diagnostic logs, but unfortunately there are important log files that are missing (e.g. spacedeskDiag.txt, DebugView.log, spacedeskSetup.log..etc).
Are you using the most recent spacedesk Driver v1.0.24?
Could you please check for this file: C:\Users\Public\Downloads\DebugView.log.
If you can find it there, please send it to us.
Or if you can try again with the collection steps and able to collect the necessary logs, that would be helpful.12月 14, 2021 1:40 下午 #4983
I am using version 1.0.24, but I forgot to wait befor compressing and sending files. Here is every file.12月 14, 2021 2:30 下午 #4986
I can’t find DebugView.log12月 14, 2021 4:33 下午 #4987
Is this file ok?12月 14, 2021 4:34 下午 #4988
.12月 14, 2021 4:35 下午 #4989
..12月 14, 2021 4:38 下午 #499012月 15, 2021 8:49 上午 #4995
Thanks for sending the complete diagnotic logs.
splashtop Windows 7 legacy WDDM driver (lci_proxywddm) is still installed on your Primary Machine.
splashtop Wired XDisplay seems to leave garbage behind.
splashtop Wired XDisplay seems to fail uninstalling their Windows 7 legacy WDDM driver on Windows 10.
Funny: Why does splashtop WiredXDisplay even install such a broken Windows 7 legacy WDDM driver on Windows 10 in the first place? Their own product isn’t even using it…
To remove this left behind splashtop Windows 7 legacy driver on Windows 10, just run Command Prompt as Administrator then type the command:
sc delete lci_proxywddm press enter
Then reboot your primary machine and try again with spacedesk.12月 15, 2021 3:08 下午 #5003
Thanks. It works now.
- 话题“Error 2-5”已关闭，不接受新回复。