Failed to install new version

[Switchplay7149]

I tried to install a newer version 1.0.57, but could not.

I got 3 error messages as I tried to install it.

I attacked a data called “spacedeskmsi_trace.txt”
I followed the instructions from this [post](https://www.spacedesk.net/forums/topic/cannot-install-3/#post-8816).

I checked on windows if there where no updates, graphic updates, cpu updates, uninstalled every data I could find in Explorer and regit which had relations to spacedesk. However, I still get these error messages and don’t know what to do now.

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[spacedesk Lea]

Hi @switchplay7149,

Thank you very much for sending the our spacedesk msi installer traces.
However, we would like to check first the following logs to analyze the issue:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[Switchplay7149]

Here is the .zip file spacedesk Lea

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[spacedesk Lea]

Hi @switchplay7149,

Thank you very much for sending the requested logs.

Do you have several applications open/running in the background while trying to install spacedesk?
Is the current overall memory usage in your task manager, high?

Can you try to reboot your PC, then don’t open any applications yet, just run the spacedesk installer and check if it will succeed.
If it fails, please send us the updated setupapi.dev.log file located in C:\Windows\INF (unfortunately the previous one you sent don’t have the traces of spacedesk installation), maybe also include other recent setupapi.xxx.log files too.

[Switchplay7149]

Currently its round about 30% Usage of memory usage

When I initially removed all the auto-start apps and restarted, I then started the file again. Same result. Also, according to your information, I only found one file named “setupapi.dev.log”.

[Switchplay7149]

Here is the dev log document

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[spacedesk Lea]

Hi @switchplay7149,
Thank you very much for sending the updated setupapi.dev.log file.

Could you please try to run the Microsoft Troubleshooter program which you can download here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Uninstalling.
If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of the spacedesk Driver v1050 here: {F2F9F523-C420-4596-BBA7-987BF40E5583}

After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.

[Switchplay7149]

Ok I followed your steps and I was told that you can not remove the old version (at least the spacedesk app). In addition, the program what you prescribed me reported that it could not remove it. I am sending you all the materials that came to me when I tried this. I am sending the new setupapi.dev_.log file just to be on the safe side. Can imagine that it can help you Lea.

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[spacedesk Lea]

Hi @switchplay7149,

Thanks for the feedback.
Next, please try to uninstall the old spacedesk Driver v1050 on your machine first, before installing the latest version.
You can do this by any of the methods below:
– running the v1050 msi installer -> select Remove
– opening the Windows Settings -> Apps -> Installed apps, find spacedesk Windows DRIVER and uninstall it
After uninstall, please reboot your machine, then try the v1057 msi installer again.
Then let us know the result.

• 该回复由spacedesk Lea 于 4月前 修正。

[Switchplay7149]

Where can I install it or where is it located bc I don’t have it in the directory Downloads. Also I don’t find Windows Settings -> Apps -> Installed apps the spacedesk Windows DRIVER.

[spacedesk Lea]

Hi @switchplay7149,
Do you still have the spacedesk_driver_Win_10_64_v1050_BETA.msi?
Just run it and select “Remove”.

If you don’t have it, we will send it to your registered email address. Please check.

[Switchplay7149]

Thanks, I got the email. When I downloaded it from Dropbox and started it said “The configuration data for this product is corrupted. Contact support.” (windows error.png but in german) and I think I know what that might be. I have been desperately trying to uninstall the spacedesk driver via the registry editor as mentioned at the beginning. I deleted everything related to spacedesk in it. Is there maybe a way to restore it somehow, as with this I can most likely run the file without problems and initiate the uninstall.

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[spacedesk Lea]

Hi @switchplay7149,
I see… that might be the problem..
Uninstalling via registry editor is not recommended (for advanced users only).

Next, please send us the msi trace during uninstallation using the v1050 msi.
Please use the spacedeskMsiTraceGenerate.zip from: https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0,
copy the v1050 msi installer inside the folder, then right-click (-> run as administrator) the get_trace.bat and enter the v1050 msi file name and try to uninstall/remove again so that it will generate a new spacedeskmsi_trace.txt, then please send it to us.

• 该回复由spacedesk Lea 于 3月、 3周前 修正。

[Switchplay7149]

Here I put again a picture where it is written that “the configuration data for this product is corrupted” and the spacedeskmsi_trace.txt

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[spacedesk Lea]

Hi @switchplay7149,
Thank you very much for sending the trace log.
It seems that the installer immediately returns with 1610.

1610 is equivalent to ERROR_BAD_CONFIGURATION – The configuration data for this product is corrupt. Contact your support personnel.

Could you please check if you have System Restore enabled (see the attached screenshot)?
And try to restore to an earlier point before you attempted v1057 (earlier than 2/2/2023 18:12:58).

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[作者]

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