6月 11, 2022 10:24 下午 #8246
When I use spacedesk and connect to my laptop I can only see many cursors on my screen, and my spacedesk wiever disconnects from the server. When I connect with spacedesk this always happen. And I am restarting my laptop with keyboard after this. How can I solve this?6月 11, 2022 10:29 下午 #82476月 13, 2022 1:41 上午 #8260
This is a strange issue. It’s the first time we have seen it.
Can you recover your main screen after spacedesk disconnects?
If yes, could you possibly send us the diagnostic logs for this issue for further analysis?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the multiple cursor issue until it disconnects
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
By the way, is your secondary machine, Windows/Android/iOS?6月 14, 2022 8:52 上午 #8273
My phone: Android; My screen size 1520×720
My dxdiag info and screen photo in Attachments.
附件:您需要登录才能查看附件。6月 15, 2022 9:21 上午 #8290
Thanks for sending the dxdiag.
Now I know that you have Windows 7 as primary machine.
Microsoft does not support Windows 7 any more. Nor can spacedesk.
However, spacedesk Windows 8.1 driver still can be installed and works on many Windows 7 machines. On others it does not.
These cases, we cannot support neither fix any more and this includes the current issue on your side.