Home 论坛 spacedesk Discussions Unable connect to My PC

正在查看 12 个帖子:1-11 (共 11 个帖子)
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  • #8099
    jackson
    参与者

    I don’t know why it still can’t connect to my pc even the IP is correct…I need somebody help…

    #8115
    spacedesk Lea
    管理员

    Hi @jackson,

    Can you discover the primary machine/server on your viewer app?
    Did you get the “Unable to connect” box upon clicking the primary machine/server?
    What is your secondary machine/Viewer app? Android/iOS/Windows?

    For analysis, please also send us the diagnostic logs of your primary machine.
    Just open the spacedesk Driver Console app -> Diagnostics -> Save All Information.
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8117
    jackson
    参与者

    Hi @Spacedesk Lea,

    1.Can you discover the primary machine/server on your viewer app?
    Cannot detect any Primary Machine.

    2.Did you get the “Unable to connect” box upon clicking the primary machine/server?
    No.

    3.What is your secondary machine/Viewer app? Android/iOS/Windows?
    Android.

    Actually the funny thing is, my table can connect to another PC but this one can’t. It so weird.
    Please help me to figure out and slove this problem, thanks a lot.

    #8118
    jackson
    参与者

    Resent again.

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    #8120
    spacedesk Lea
    管理员

    Hi @jackson,

    Thank you very much for sending the diagnostic logs.

    Could you please double check if spacedeskService is allowed on your Windows Firewall settings.
    Just open the Windows Settings -> Update & Security -> Windows Security -> Firewall & Network Protection -> Allow an app through firewall, then check the list if “spacedeskService” is checked on both Private and Public.

    By the way, what is your current Network profile on your primary machine?
    You can check it on Windows Settings -> Network & Internet -> Ethernet, then click the connected network to show the Network Profile, if it’s Public or Private.

    #8214
    jackson
    参与者

    1. that’s was opened already.
    2. Network profile is Public.

    #8215
    jackson
    参与者

    But it still can’t connect…

    #8228
    spacedesk Lea
    管理员

    Hi @jackson,
    Thanks for the feedback.
    Please try to change your Network Profile to Private and check if you can discover now.

    #8229
    jackson
    参与者

    I tried it also, but it still can’t connect

    #8230
    spacedesk Lea
    管理员

    Hi @jackson,

    I see.. Can you check your router settings, if client/AP isolation is enabled?
    This setting prevents direct communication between connected devices/computers.

    Actually the funny thing is, my table can connect to another PC but this one can’t. It so weird.

    About the other PC, is it connected in the same network as your primary PC?

    #8231
    jackson
    参与者

    Sry I don’t know whr can I found the client/AP on my PC?
    No, different Network.

    #8237
    spacedesk Lea
    管理员

    Hi @jackson,

    The AP/client isolation is on your router settings. Can you easily check your wifi router settings?

正在查看 12 个帖子:1-11 (共 11 个帖子)
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