Android USB connection not working

#1 · 11/02/2025, 06:52

My android device, a Motorola Moto G84, is not responding correctly to the USB connection from my PC. Usually the application opens automatically when the USB is connected, that works correctly, but it does not give any kind of image, even waiting a long time.

#2 · 11/02/2025, 11:14

Hi @tomas-2,

For further analysis of the issue, please send us the logs of your server machine by opening the spacedesk Driver console and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app via USB.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or GDrive then include the download link on your next reply.

Thank you.