Black Screen – Conected – Display OFF
Hey,
I used the app for a couple of days with an Ipad. Today i got an error all of the sudden, Conecte – Display OFF, tried to reinstal the app and the drivers, even paid for a licens. Nothing worked.
https://drive.google.com/drive/folders/1hOqWPOwOl3TjYdyHO0n02Ekpz30VSP6L?usp=drive_link
here is the debug data.
Hi @paul-7,
There’s a potential fix for the issue that will be released with the next update of the iOS viewer. I will update you when that is released. Is your network busy with tasks like large file transfers? When you disconnect the app manually, can you still reconnect afterwards or do you have to force close the viewer?
I have a NAS installed via Ethernet cable. I thought about that it might interfere so i tried the usb-c connection directly to PC, did not work. I have installed iTunes.
On a side note, I have another PC and tried there. Both PC’s and NAS are connected to the same router.
It worked perfectly fine on the second PC, both wireless connection and cable.
I had to force close the viewer. The menu was not responding.
It sounds like the issue is specific to your first PC. Since the NAS works fine on the second PC using both Wi-Fi and Ethernet, the problem may lie in the network settings, firewall, or Bonjour service on the first PC. for MC IPA Ensure that iTunes and Bonjour are properly installed and running. Also, disable any third-party firewall temporarily and try again. Reboot the NAS and PC after checking these.
I have the same issue!
I tried to use a different cable and my smartphone instead of a tablet and it didn’t work at all.
I’m also a Windows 11 user
Hi @mikolaj,
For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.