Black screen issue in One Ui 7
Hey support, when i am trying to connect my msi laptop to my samsung tab s9 fe via usb i got black screen issue. but via wifi it is working fine. I have tried another usb cable with another port but the same issue persists. Also i have tried your internal update you provided in another solution but the issue doesnt resolve. I have shared the diagnostic file. Please solve this
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Hi @pankaj,
Can you try again in the latest Driver Package v2.2.03 and see if you can still reproduce the issue? If yes, please send us your logs again with the latest Driver package installed. You can get your complete logs by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app via USB.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.
Below is the diagnostic file of the updated version of spacedesk. It may have diagnostics of two instances, 1. i directly connected to the tablet 2. I turned off spacedesk and turned on again.
Kindly look into it and provide the resolution at earliest.
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HY @spacedesk-renz
This is the single instance where i tried to connect, still the same black screen issue
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