black screen when using usb and wifi randomly disconnects
I’ve had issues with both options recently and now they barely work. usb just shows a black screen while wifi works for around 10 minutes and then cycles in disconnecting and connecting non-stop. ive tried different devices, uninstall reinstall the android app and the pc version multiple times. tried different usb’s nothing works.
Hi @ggoran1973,
For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.