[SOLVED] Black screen with samsung's new UI
Hi, my tablet’s space desk black screened after I updated it to one UI 7.0. I have tried
1. uninstalled/reinstalled the app on both my msi laptop and my samsung A9+ tablet.
2. installed samsung usb drive on my laptop
3. turned on and off the USB debugging
4. allowed it through the window’s firewalls
5. made the default USB configuration to transferring files
but it is still black screened to me
Hi @sarah-7,
Please try the following steps on your spacedesk viewer:
1. Go to Settings > Quality/Performance
2. Click on Encoding Type, then select Software Encoding (forced)
If this does not resolve your issue, please send us your logs by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.
Hi!
I forgot to mention but i also already did that and it still doesnt work.
it only appeared as a black screen
but from the app from the laptop, it didnt found my usb connection but on the laptop itself, it does have a connection. im not sure if that’s the problem.
https://drive.google.com/file/d/1Hi3jPaFGRjdrOcVEbDQYcpx8ryaHc7al/view?usp=drive_link
oh it worked!!
thank youuuu