Compatibility with Infinix Xpad GT

#1 · 16/09/2025, 07:28

Hey guys im having an issue where if im using my Infinix Xpad GT that has a sd 888 procie my laptop shuts down mid gaming. I tried it with a lower power tablet thier Xpad with a G99 procie and it works just fine. Anyonce here knows about this issue? Ive already reinstalled drivers multiple times to no avail. Hoping for a solution

#2 · 16/09/2025, 07:34

Hi @theeffingcasual,

For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.

Thank you.

TheEffingCasual hat auf diesen Beitrag reagiert.

#3 · 16/09/2025, 11:13

Hey @spacedesk-renz,

Here’s the log files hoping for you swift response.

https://drive.google.com/file/d/1zENJNaVdNUNEJGoH3m09tl5Lih9yU7WF/view?usp=drive_link

Thank you.

#4 · 16/09/2025, 11:23

Hi @theeffingcasual,

The link seems to be set to private, as I cannot download the log files from it. Please set it to public. Thank you.

#5 · 16/09/2025, 11:33

Hi @spacedesk-renz,

here’s the new link thanks.

https://drive.google.com/file/d/1zENJNaVdNUNEJGoH3m09tl5Lih9yU7WF/view?usp=sharing

#6 · 16/09/2025, 11:47

Hi @theeffingcasual,

Upon checking, your logs are incomplete. Please make sure to follow the steps provided above. Specifically, please download „Debugview“ before turning Diagnostic Collection on. You can download Debugview from the Diagnostics section in the spacedesk Driver Console. Thank you.

#7 · 16/09/2025, 12:12

Hey @spacedesk-renz,

I did follow the steps provided but due to the nature of the problem, these steps;

„4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish)“

were skipped as when the laptop restarted the diagnostic collection box was already unchecked so I though it was fine.

#8 · 17/09/2025, 09:45

Hi @theeffingcasual,

Thank you for your response. Does the issue only happen when spacedesk is connected via USB or does it also happen when you connect the tablet to your laptop without using spacedesk?