Connected: Display Off

#1 · 15/12/2025, 04:05

I cannot figure out what the issue is for the life of me. Working fine for a couple months, now it says „Connected: Display Off“. Sometimes it disconnects and connects really fast with this message, then disconnect message is „Disconnected Properly“. Also other devices work fine.

#2 · 15/12/2025, 04:52

Hi @popzular,

What viewer device are you using? When the viewer shows „Connected: Display Off“, can you see the monitor in Display Settings?

#3 · 17/12/2025, 11:38

I have the same problem. Console win12 and viewer win10

#4 · 19/12/2025, 01:21

Hi @jdg,

After connecting, do you see another display in the Display settings?

#5 · 19/12/2025, 14:19

Have a same problem

J’ai le même problème sa ne fonctionne plus.

#6 · 19/12/2025, 14:28

Have black sreen.

#7 · 08/01/2026, 02:21

Hi @marc-3,

For further analysis, please send us the logs of your Primary PC by opening the spacedesk Driver Console as administrator and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.

Thank you.

#8 · 04/02/2026, 03:35

I have the same problem that I cannot sovle,check it pls. Thanks

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#9 · 04/02/2026, 08:18

Hi @sang-3,

Thank you for sending your logs. Unfortunately, we cannot see from the logs that you connected to the Primary Machine. Please follow the steps provided again, making sure that in step 3, you try to connect your Viewer device to the Primary PC. Thank you.

#10 · 17/02/2026, 17:05

I am facing the same issue and am attaching the diagnostic logs as requested.

I am using Windows 11 with an AMD Ryzen 5 5600H with Radeon Graphics. The spacedesk Viewer connects but shows “Connected: Display Off.”

The virtual display sometimes appears in Windows Display Settings, but the phone still shows the same message.

Pls look into this issue, Thank you.

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