Connection failure – Unable to Connect !
Dell XPS Win11 23h2
Ipad mini6 IOS 18.1.1
Ipad Viewer ‘sees’ Laptop in Devices, but will not connect. Tried both Network and USB (C-to-C).
Driver installed, firewall open, no USB errors in Device Manager.
Diagnostic log attached.
thx
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Hi @woodsongs,
The log files you sent are incomplete. For further analysis of the issue, please send us the logs of your server machine by opening the spacedesk Driver console and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or GDrive then include the download link on your next reply.
Also, do you have iTunes installed in your laptop?