connection failure (unable to Connect!) Ipad mini 6

#1 · 06/02/2025, 23:19

I can conect to my phone Samsung S23 Ultra, but the Ipad wont work

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#2 · 07/02/2025, 02:29

Do you have iTunes installed in your PC? If not, please install the latest version, and also make sure that USB Cable iOS is checked in the Driver Console before connecting your iPad. Image attached for your reference.

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#3 · 10/02/2025, 23:11

I tried it again with itunes installed, it didnt change anything (I am trying to do the wireless method) not IOS USB Cable

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#4 · 11/02/2025, 02:27

Hi @dparroquinb,

Please refer to the documentation on the section „Cannot Discover Primary Machine“ to further troubleshoot your issue. Thank you.

#5 · 16/02/2025, 11:18

Hello,

I have the same problem with my Ipad mini.

I wish to connect two devices via wifi. The first one is connected without problems but the second one not.

I used the same procedure and the same way I connected the first Ipad but with the second one is impossible. Message „unable to connect“

#6 · 17/02/2025, 04:17

Hi @mattia-2,

In your iPad’s settings, please go to spacedesk, then turn on the „Local Network“ option if it’s turned off. If it is turned on but you still cannot connect, please send us the logs of your server machine by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or GDrive then include the download link on your next reply.

Thank you.

#7 · 17/02/2025, 17:16

here we are

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#8 · 18/02/2025, 02:53

Hi @mattia-2,

Thank you for sending your logs. Have you tried the suggestion below?

Quote from spacedesk Renz on 17/02/2025, 04:17

Hi @mattia-2,

In your iPad’s settings, please go to spacedesk, then turn on the “Local Network” option if it’s turned off.

#9 · 18/02/2025, 10:45

Yes sure! It is the first thing I’ve tried

#10 · 19/02/2025, 10:02

Hi @mattia-2,

Have you tried reinstalling spacedesk in the iPad that does not connect?