support

Bitte oder Registrieren, um Beiträge und Themen zu erstellen.

Display Artifacts

I am reporting a technical issue identified in your software. Below are the technical specifications and steps to reproduce the bug:

Environment:

  • Primary Machine (Server): Windows 10 Pro Version 22H2, Driver Version 2.2.15 with a Nvidia GPU GeForce GT710
  • Secondary Machine (Viewer): PC Windows 10, Universal Windows app v0.0.38.0 (downloaded from Microsoft Store)
  • Network Connection: Wifi 5 GHz (800 Mbps)

Bug Description: Since the latest driver update, I have encountered persistent screen flickering on the secondary monitor.

Crucially, the flickering on the secondary display occurs even when the mouse cursor is being moved on the primary monitor. The issue is system-wide and makes the extended desktop unusable in several applications, as the secondary screen flashes/flickers constantly during normal interaction with the primary display.

https://drive.google.com/file/d/1SYk2_hrZaLZ2mKoXN0badw3LRdpp_a46/view?usp=sharing

 

Hochgeladene Dateien:
  • Du musst dich anmelden um auf Uploads zugreifen zu können.

Hi @giorgio,

Thank you for sending your logs. We saw that you updated to the latest Driver Package around mid-January. When did this issue start happening on your end? After updating your spacedesk Driver, were there any Windows or GPU updates?

No, there weren’t updates of Windows or GPU that I remember. The issue started after updating spacedesk Driver.

Hi @giorgio,

Could you recall on which update you started encountering the issue, v2.2.14 or v2.2.15?

2.2.15

Hi @giorgio,

Thanks for confirming. Can you try to update your GPUs to their latest versions if its possible? Also please update to the latest spacedesk Driver Package 2.2.17 to check if the issue still happens on your end.

I have updated the driver and there are no GPUs upgrades available, the problem is not solved

Hi @giorgio,

Thank you for confirming. Just a few questions:

  1. When you installed the Driver Package v2.2.15 back in January 16 as stated in your logs, were you able to reproduce the issue then?
  2. If your Viewer has its Encoding Type set to „Hardware“ or „Choose Best“, can you try changing it to „Software“ and check if that helps? You can find this in Settings > Quality/Performance.

Thank you.