Error: Connected – Display OFF – Using it for Dual Monitors for My PC
I have installed both the Spacedesk driver and viewer on my system. I want to simulate a dual-monitor setup.
I have configured the viewer executable to run through Task Scheduler whenever I restart the system. However, I occasionally encounter this issue — “Connected – Display OFF” with a black screen.
Why does it go into this state sporadically? How to resolve when I get this issue..
PS: don’t recommend to restart the system 🙂 restarting the system works but I want to know the reason why such issue occurs
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Hi @osim,
For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.