Error-Connection Loss
Dear SpaceDesk,
I am trying to connect my Windows 11 laptop to my tablet using a USB cable. The devices connect at first, but after about 3 minutes, they disconnect automatically. I then see a message that says “Error – Connection Loss.”
I do not think the cable is the problem because it is not moving or loose.
I also tried to use a LAN connection, but when I try to connect the tablet through my laptop, the tablet screen turns black.
Could you please help me understand what is causing this problem and how I can fix it?
Thank you for your support.
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Hi @daisy-3,
For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.