I can't connect via USB cable!

#1 · 17/09/2025, 14:58

I did what was in the documentation, but it doesn’t work. It seems that the access permission notification doesn’t arrive on my tablet for me to allow it. I’ve tried several times, restarted, reinstalled, and it didn’t work.

#2 · 18/09/2025, 02:57

Hi @ryan-4,

For further information, can you provide the device you’re using as a viewer? Also, can you connect this device to your PC via USB when not using spacedesk? Thank you.

#3 · 18/09/2025, 03:06

I’m using an Acer aspire 5 and a Galaxy tab 3

#4 · 18/09/2025, 03:21

Hi @ryan-4,

Can you access your Galaxy Tab 3 with your laptop via USB?

#5 · 18/09/2025, 03:35

Yes, via SCRCPY

#6 · 18/09/2025, 03:36

Hi @ryan-4,

Can you access the files in the tablet via Windows Explorer?

#7 · 18/09/2025, 03:47

Yes, I have full access to

#8 · 18/09/2025, 04:05

Hi @ryan-4,

Got it, thank you so much. For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app via USB.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.

Thank you.

#9 · 18/09/2025, 04:35

Ready

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#10 · 18/09/2025, 04:58

Hi @ryan-4,

There’s a log missing in the log files you sent. Were you able to download Debugview before checking the Diagnostic Collection box? You can download it via the Download button in the Diagnostics section in the spacedesk Driver Console.