Install Error

#1 · 01/12/2024, 02:47

I tried to install Spacedesk for the first time, and while installing i got a message, saying „There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your personnel or package vendor“ . Any soulution?

#2 · 01/12/2024, 13:43

Quote from Asep Kulkas on 01/12/2024, 02:47

I tried to install Spacedesk for the first time, and while installing i got a message, saying “There is a problem with this Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your personnel or package vendor” . Any soulution?

I’ve got the same error. I can’t install previous version, too 🙁

#3 · 02/12/2024, 08:20

Hi @fuad,

To further analyze your issue, please send us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

#4 · 02/12/2024, 08:39

Got a little problem here, i can find the setupapi.dev.log and the dxdiag file, but i can’t find the spacedeskSetup.log file. Should i send the Avlaible files? Or any solution again?

#5 · 02/12/2024, 10:52

Hi @fuad,

Please send the available files. Thank you.

#6 · 03/12/2024, 13:32

here you go

Hochgeladene Dateien:

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#7 · 04/12/2024, 06:20

Hi @fuad,

In your setupapi.dev.log file, there were no spacedesk traces and the last entry was on November 23. Can you try installing spacedesk again then resend the files we asked for? Thank you.