[SOLVED] installation error on win 11

#1 · 25/09/2025, 09:48

recently did a clean install windows 11 and every time I tried installing spacedesk this error always occurred.

back on win 10 this never happen.

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#2 · 25/09/2025, 10:12

Hi @qadrieee,

To further analyze your issue, please send us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please zip all files in one folder then attach it to your next reply. Thank you.

#3 · 25/09/2025, 12:41

here’s the log

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#4 · 26/09/2025, 03:30

Hi @qadrieee,

Thank you for sending your setup logs. Can you check in Settings > Installed Apps if spacedesk is still there? If it is, please uninstall it from there. Afterwards, please open Command Prompt and run the command “pnputil -e” then copy the output to a text file and attach it to your next reply. Thank you.

#5 · 26/09/2025, 07:24

I see no spacedesk on installed apps, and here is the pnputil -e result

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#6 · 26/09/2025, 08:54

Hi @qadrieee,

Thank you for sending the pnputil output file. There were some drivers that were not uninstalled previously that’s causing the issue. To resolve this, please follow the steps below:
1. Open the Command Prompt as administrator.
2. Run the following commands line by line in the Command Prompt:
pnputil /delete-driver oem25.inf /uninstall
pnputil /delete-driver oem27.inf /uninstall
pnputil /delete-driver oem29.inf /uninstall
pnputil /delete-driver oem28.inf /uninstall
pnputil /delete-driver oem26.inf /uninstall
pnputil /delete-driver oem30.inf /uninstall
3. Restart your PC.

After this, you should be able to install the latest Driver Package in your PC. For your reference, attached below is the list of the drivers that are left that will be deleted by the pnputil commands I gave. Thanks.

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#7 · 26/09/2025, 09:17

fantastic job

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spacedesk Renz hat auf diesen Beitrag reagiert.