Ipad Air 5 connecting successfully with "Connected – Screen turned off"
Whenever I try to connect to my Ipad Air, both the Ipad and SpaceDeskDriver acknowledge each other, Driver even lists it as connected.
Though on the Viewer screen, I see only a floating text saying „Connected – Screen turned OFF“
in my native language it says „Verbunden – Bildschirm AUS“ if that helps.
I checked and installed updates for either side and restarted Driver, though through the lack of online resources I don’t know how to fix it further
Any help appreciated!
Hi @alexander-3,
Can you check in your PC, in the Display Settings whether there’s an additional display shown there? Also, does the connected device appear in the Driver Console?
Hey Renz,
Yes Windows Display Settings shows the additional screen. Now that I look into it, though, it is still showing that monitor even when not connected.
Also, the connected device does appear correctly in the Driver Console. That is what I meant by „Driver even lists it as connected“
Nevermind the showing monitor when disconnected, after trying it again I get no such problem
Hi @alexander-3,
When you click on the additional display, does it say „Show only..“ on the dropdown on the bottom right? If so, you can either choose „Extend“ or „Duplicate“ to enable your spacedesk viewer display.
Hey Renz,
Sorry for my late reply, I had some issues reaching the forum.
In Windows screen settings, when clicking on the additional display, I can see „Extend desktop onto this screen“ under the „Multiple Screens“ header. That is the default value before changing anything.
Aside from „Extend desktop“, I have the options „Duplicate desktop to 1 and 2“ (I assume this means screen 1 and 2)
Choosing this option will change the aspect ratio of my main screen to that of the ipad, but the ipad screen stays disabled.
Hey @spacedesk-renz ,
just pushing this by adding you since it’s almost been a week since my reply.
I’m still facing this issue, and have provided you with the options I have above
If anything seems unclear, please ask!
Looking forward to your answer 🙂
Hi @alexander-3,
Sorry for the late reply. For further analysis of the issue, please send us the logs of your server machine by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.
Hi @spacedesk-renz ,
I finally got around to capturing the diagnostic data, it should show connecting and disconnecting the device.
Here is the link to the google drive, since it exceeds the 512kb slightly:
https://drive.google.com/file/d/1RJwVkxEPxxTi880X0_TzHc6vdkHAlnt2/view?usp=sharing
Hi @alexander-3,
The debugview log is not in the file you uploaded. Please make sure to click on Download if Debugview is not available on your machine, then follow the steps provided in my earlier post. Thank you.
Hochgeladene Dateien:- Du musst dich anmelden um auf Uploads zugreifen zu können.