Zitat von spacedesk Renz am 10/06/2025, 04:14 Uhr

Hi @esra,

Please check two things before connecting your viewer to your primary PC:
1. Check in your viewer’s floating menu > Licensing to verify and update if needed your license.
2. Make sure that Password Protection and Encryption is turned on before connecting to your primary PC if you want to use a keyboard while connected via LAN.

Zitat von esra am 10/06/2025, 14:04 Uhr

I did. Still keyboard is not working.

1. Yes my license is active. You can check photo.
2. I added pw to my primary PC. And still i take same error. You can see this error in my before msg.

Zitat von spacedesk Renz am 11/06/2025, 03:29 Uhr

Hi @esra,

For further analysis of the issue, please send us the logs of your server machine by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app and typing using your bluetooth keyboard.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.

Thank you.

Zitat von esra am 13/06/2025, 20:08 Uhr

Bro i dont want to share all info about my pc. Just tell me which one info you need i can share

Zitat von esra am 13/06/2025, 20:39 Uhr

RUNTIME LOGS
———————–
13.06.2025 21:16:47 :: Diagnostic status: True
13.06.2025 21:16:47 :: Diagnostic Collection started..
DebugView: Available
13.06.2025 21:16:49 :: DebugView started.
13.06.2025 21:16:50 :: Start Logman trace for IddCx
13.06.2025 21:16:50 :: Start Logman trace for Windows IddCx
13.06.2025 21:16:50 :: Start Logman trace for HID
13.06.2025 21:16:50 :: Start Logman trace for BUS
13.06.2025 21:16:50 :: Start Logman trace for Audio
13.06.2025 21:16:50 :: Start Logman trace for Android Control
13.06.2025 21:16:50 :: Start Logman trace for Android USB
13.06.2025 21:16:50 :: Logman driver tracing started.
13.06.2025 21:16:50 :: Runtime Diagnostic Collection Started
13.06.2025 21:17:03 :: Diagnostic status: False
13.06.2025 21:17:04 :: DIAG: DebugLevels deleted!
13.06.2025 21:17:04 :: DebugView stopped.
13.06.2025 21:17:04 :: Stop Logman trace for IddCx
13.06.2025 21:17:04 :: Stop Logman trace for Windows IddCx
13.06.2025 21:17:04 :: Stop Logman trace for HID
13.06.2025 21:17:04 :: Stop Logman trace for BUS
13.06.2025 21:17:04 :: Stop Logman trace for Audio
13.06.2025 21:17:04 :: Stop Logman trace for Android Control
13.06.2025 21:17:04 :: Stop Logman trace for Android USB
13.06.2025 21:17:04 :: Logman driver tracing stopped.
13.06.2025 21:17:04 :: Runtime Diagnostic Collection Stopped
13.06.2025 21:17:14 :: spacedeskConsole restarting as Administrator…
13.06.2025 21:17:31 :: Runtime diagnostic files will be saved on C:\Users\Sincap\Desktop
13.06.2025 21:17:31 :: Saving all diagnostic logs, this might take a while…
13.06.2025 21:17:31 :: Destination folder created on „C:\Users\Sincap\Desktop\2025-06-13-211731-spacedeskRuntimeDiagnostics“
13.06.2025 21:17:31 :: Copying Debugview log file.. C:\Users\Public\Downloads\Debugview.log
13.06.2025 21:17:31 :: Copying C:\Windows\INF\setupapi.dev.log…
13.06.2025 21:17:31 :: Copying most recent wdf dump files..
13.06.2025 21:17:31 :: Copying spacedesk dump files in appdata..
13.06.2025 21:17:31 :: Copying spacedesk dump files in System32\Config\SystemProfile\AppData\..
13.06.2025 21:17:31 :: Copying most recent mini dump files..
13.06.2025 21:17:32 :: Exception: Diagnostics.PrivateSystemLogsCollect minidump files – Sıra hiçbir öğe içermiyor
13.06.2025 21:17:32 :: Saving Dxdiag info. This might take a while..
13.06.2025 21:17:42 :: Saved „C:\Users\Sincap\Desktop\2025-06-13-211731-spacedeskRuntimeDiagnostics“\spacedeskDiag.txt
13.06.2025 21:17:42 :: Copying spacedeskSetup log file..
13.06.2025 21:17:42 :: Copying C:\Users\Public\spacedesklist.xml…
13.06.2025 21:17:42 :: Copying spacedesk videowall registry settings file..

Zitat von esra am 13/06/2025, 20:41 Uhr

>>> [Device and Driver Disk Cleanup Handler]
>>> Section start 2025/06/13 16:18:46.695
cmd: „C:\Windows\system32\cleanmgr.exe“ /autoclean /d C:
set: Searching for not-recently detected devices that may be removed from the system.
set: Devices will be removed during this pass.
set: Default missing device timeout period is 30 days.
set: Device SWD\MMDEVAPI\{0.0.0.00000000}.{FDF8BBDA-93EB-4565-A98C-D9EF39956E25} will be removed.
set: Device SWD\MMDEVAPI\{0.0.0.00000000}.{FDF8BBDA-93EB-4565-A98C-D9EF39956E25} was removed.
set: Devices removed: 1
set: Searching for unused drivers that may be removed from the system.
set: Drivers will be removed during this pass.
set: INF oem27.inf has no drivers, skipping package.
set: INF oem45.inf has no drivers, skipping package.
set: INF oem47.inf has no drivers, skipping package.
set: INF oem48.inf has no drivers, skipping package.
set: INF oem44.inf has no drivers, skipping package.
set: INF oem2.inf has no drivers, skipping package.
set: INF oem46.inf has no drivers, skipping package.
set: INF oem38.inf has no drivers, skipping package.
set: INF oem17.inf (ntprint.inf_x86_8418b8585d9586f6) will be removed.
set: Import Date: 2024/06/29 00:40:35:302.
set: Class GUID: {4d36e979-e325-11ce-bfc1-08002be10318}
!!! set: Failed to remove INF oem17.inf, Err = 0x3
set: Driver packages removed: 0
set: Total size on disk: 0
set: Searching for files/directories that may be removed from the system.
set: Files will be removed during this pass.
set: Processing device directories
<<< Section end 2025/06/13 16:18:47.260
<<< [Exit status: SUCCESS]

>>> [Delete Device – SWD\MMDEVAPI\{0.0.0.00000000}.{FDF8BBDA-93EB-4565-A98C-D9EF39956E25}]
>>> Section start 2025/06/13 16:18:46.707
cmd: „C:\Windows\system32\cleanmgr.exe“ /autoclean /d C:
<<< Section end 2025/06/13 16:18:46.718
<<< [Exit status: SUCCESS]

>>> [SetupUninstallOEMInf – oem17.inf]
>>> Section start 2025/06/13 16:18:47.242
cmd: „C:\Windows\system32\cleanmgr.exe“ /autoclean /d C:
inf: Flags: 0x00000000
! inf: Cannot find INF ‚oem17.inf‘ under driver store. Error = 0x00000003
!!! inf: Error uninstalling OEM INF ‚C:\Windows\INF\oem17.inf‘
<<< Section end 2025/06/13 16:18:47.246
<<< [Exit status: FAILURE(0x00000003)]

 

Zitat von esra am 13/06/2025, 21:19 Uhr

And debugview file. I think i shared all you need my friend

 

[\\SINCAP]
00000001 21:16:49 [5636] SI [5636:10616]: _ _ _ ______
00000002 21:16:49 [5636] SI [5636:10616]: __| | __ _| |_ _ __ ___ _ __ (_) ___ _________ / __/ /_
00000003 21:16:49 [5636] SI [5636:10616]: / _` |/ _` | __| ‚__/ _ \| ‚_ \| |/ __| / ___/ __ \/ /_/ __/
00000004 21:16:49 [5636] SI [5636:10616]: | (_| | (_| | |_| | | (_) | | | | | (__ (__ ) /_/ / __/ /_
00000005 21:16:49 [5636] SI [5636:10616]: \__,_|\__,_|\__|_| \___/|_| |_|_|\___|/____/\____/_/ \__/
00000006 21:16:49 [5636] SI [5636:10616]: —————————————————————-
00000007 21:16:49 [5636] SI [5636:10616]:| datronicsoft v3DDK Service Application main
00000008 21:16:49 [5636] SI [5636:10616]:| Build: May 15 2025 10:22:54
00000009 21:16:49 [5636] SI [5636:10616]:| Call: 06.13. 2025 21:16:49
00000010 21:16:49 [5636] SI [5636:10616]: —————————————————————-
00000011 21:16:49 [5636] SI [5636:15048]: Modern Standby: 0
00000012 21:16:49 [5636] SE [5636:15048]: _ _ _ ______
00000013 21:16:49 [5636] SE [5636:15048]: __| | __ _| |_ _ __ ___ _ __ (_) ___ _________ / __/ /_
00000014 21:16:49 [5636] SE [5636:15048]: / _` |/ _` | __| ‚__/ _ \| ‚_ \| |/ __| / ___/ __ \/ /_/ __/
00000015 21:16:49 [5636] SE [5636:15048]: | (_| | (_| | |_| | | (_) | | | | | (__ (__ ) /_/ / __/ /_
00000016 21:16:49 [5636] SE [5636:15048]: \__,_|\__,_|\__|_| \___/|_| |_|_|\___|/____/\____/_/ \__/
00000017 21:16:49 [5636] SE [5636:15048]: —————————————————————-
00000018 21:16:49 [5636] SE [5636:15048]:| datronicsoft spacedesk Server Library
00000019 21:16:49 [5636] SE [5636:15048]:| Build: May 15 2025 10:22:52
00000020 21:16:49 [5636] SE [5636:15048]:| Call: 06.13. 2025 21:16:49
00000021 21:16:49 [5636] SE [5636:15048]: —————————————————————-
00000022 21:16:49 [5636] SE [5636:7324]:>> SEThreadMainEventHandler::Run
00000023 21:16:49 [5636] L5 [5636:0760]:L5UtilRegistryValueGet RegQueryValueExW failed! FlowControlTimeoutInMs ERROR_FILE_NOT_FOUND
00000024 21:16:49 [5636] L5 [5636:0760]:L5UtilRegistryValueGet RegQueryValueExW failed! FlowControlTransmitWindowsSize ERROR_FILE_NOT_FOUND
00000025 21:16:49 [5636] L5 [5636:0760]:L5UtilRegistryValueGet RegQueryValueExW failed! InactivityDisconnectTimeoutMs ERROR_FILE_NOT_FOUND
00000026 21:16:49 [5636] L5 [5636:0760]:L5UtilRegistryValueGet RegQueryValueExW failed! PingEchoReplyCheckIntervalInMs ERROR_FILE_NOT_FOUND
00000027 21:16:49 [5636] L5 [5636:0760]:L5UtilRegistryValueGet RegQueryValueExW failed! PingEchoRequestIntervalInMs ERROR_FILE_NOT_FOUND
00000028 21:16:49 [5636] L4 [5636:0760]:L4ConnectionEnumerator::Subscribe
00000029 21:16:49 [5636] L4 [5636:7324 21:16:49.831]: L4DriverManager::DevicesRestart failed! SetupDiEnumDeviceInterfaces ErrorCode= 259
00000030 21:16:49 [5636] L4 [5636:9616]:>> L4ThreadConnectionListener::Run
00000031 21:16:49 [5636] L4 [5636:9616]:L4ThreadConnectionListener::Run Waiting for client to connect…
00000032 21:16:49 [5636] L4 [5636:0760]:L4Discovery::PrivateStart Network adapter: 192.168.1.7
00000033 21:16:49 [5636] L4 [5636:9228]:>> L4ThreadNetDiscovery::Run
00000034 21:16:49 [5636] L5 [5636:0760]:>> L5Connector::Listen
00000035 21:16:49 [5636] L4 [5636:0760]:>> L4ConnectionEnumerator::WaitForConnection
00000036 21:16:49 [8064] ST: _ _ _ ______
00000037 21:16:49 [8064] ST: __| | __ _| |_ _ __ ___ _ __ (_) ___ _________ / __/ /_
00000038 21:16:49 [8064] ST: / _` |/ _` | __| ‚__/ _ \| ‚_ \| |/ __| / ___/ __ \/ /_/ __/
00000039 21:16:49 [8064] ST: | (_| | (_| | |_| | | (_) | | | | | (__ (__ ) /_/ / __/ /_
00000040 21:16:49 [8064] ST: \__,_|\__,_|\__|_| \___/|_| |_|_|\___|/____/\____/_/ \__/
00000041 21:16:49 [8064] ST: ———————————————–
00000042 21:16:49 [8064] ST: | datronicsoft v3DDK Service Tray Application main
00000043 21:16:49 [8064] ST: | Build: May 15 2025 10:24:04
00000044 21:16:49 [8064] ST: | Call: 06.13. 2025 21:16:49
00000045 21:16:49 [8064] ST: ———————————————–
00000046 21:16:49 [8064] ST: STIsWindow10Build1607AnniversaryUpdateOrAbove Windows 10 >= 14393
00000047 21:16:50 [6696] [spacedeskConsole] Start Logman trace for IddCx
00000048 21:16:50 [6696] [spacedeskConsole] Error:
00000049 21:16:50 [6696] [spacedeskConsole] EriŸim engellendi.
00000050 21:16:50 [6696] [spacedeskConsole] Try running this command as an administrator.
00000051 21:16:50 [6696] [spacedeskConsole] Start Logman trace for Windows IddCx
00000052 21:16:50 [6696] [spacedeskConsole] Error:
00000053 21:16:50 [6696] [spacedeskConsole] EriŸim engellendi.
00000054 21:16:50 [6696] [spacedeskConsole] Try running this command as an administrator.
00000055 21:16:50 [6696] [spacedeskConsole] Start Logman trace for HID
00000056 21:16:50 [6696] [spacedeskConsole] Error:
00000057 21:16:50 [6696] [spacedeskConsole] EriŸim engellendi.
00000058 21:16:50 [6696] [spacedeskConsole] Try running this command as an administrator.
00000059 21:16:50 [6696] [spacedeskConsole] Start Logman trace for BUS
00000060 21:16:50 [6696] [spacedeskConsole] Error:
00000061 21:16:50 [6696] [spacedeskConsole] EriŸim engellendi.
00000062 21:16:50 [6696] [spacedeskConsole] Try running this command as an administrator.
00000063 21:16:50 [6696] [spacedeskConsole] Start Logman trace for Audio
00000064 21:16:50 [6696] [spacedeskConsole] Error:
00000065 21:16:50 [6696] [spacedeskConsole] EriŸim engellendi.
00000066 21:16:50 [6696] [spacedeskConsole] Try running this command as an administrator.
00000067 21:16:50 [6696] [spacedeskConsole] Start Logman trace for Android Control
00000068 21:16:50 [6696] [spacedeskConsole] Error:
00000069 21:16:50 [6696] [spacedeskConsole] EriŸim engellendi.
00000070 21:16:50 [6696] [spacedeskConsole] Try running this command as an administrator.
00000071 21:16:50 [6696] [spacedeskConsole] Start Logman trace for Android USB
00000072 21:16:50 [5636] SE [5636:7324]:SEThreadMainEventHandler::Run WAIT_OBJECT_0 + 1 (command submitted)
00000073 21:16:50 [5636] SE [5636:7324]:SEThreadMainEventHandler::Run SE_MAIN_EVT_TRAY_APP_STARTED
00000074 21:16:50 [6696] [spacedeskConsole] Error:
00000075 21:16:50 [6696] [spacedeskConsole] EriŸim engellendi.
00000076 21:16:50 [6696] [spacedeskConsole] Try running this command as an administrator.
00000077 21:16:50 [6696] [spacedeskConsole] Logman driver tracing started.
00000078 21:16:50 [6696] [spacedeskConsole] Runtime Diagnostic Collection Started
00000079 21:16:57 [17768] 21:16:57.546 4 AudioDeviceSession OnStateChanged Active *SystemSounds {0.0.0.00000000}.{fdc9b0c5-dab2-41ff-9b9d-b9010211af85}|#%b{A9EF3FD9-4240-455E-A4D5-F2B3301887B2}|1%b#
00000080 21:17:00 [17768] 21:17:00.000 4 AudioDeviceSession OnStateChanged Inactive *SystemSounds {0.0.0.00000000}.{fdc9b0c5-dab2-41ff-9b9d-b9010211af85}|#%b{A9EF3FD9-4240-455E-A4D5-F2B3301887B2}|1%b#
00000081 21:17:03 [6696] [spacedeskConsole] Diagnostic status: False
00000082 21:17:03 [17768] 21:17:03.370 4 AudioDeviceSession OnStateChanged Active *SystemSounds {0.0.0.00000000}.{fdc9b0c5-dab2-41ff-9b9d-b9010211af85}|#%b{A9EF3FD9-4240-455E-A4D5-F2B3301887B2}|1%b#
00000083 21:17:03 [17768] 21:17:03.880 UI WindowsTaskbar Current: Location=Bottom, AutoHide=False, Taskbar=196884, Size=[Left=0,Top=1040,Right=1920,Bottom=1080], Monitor=Screen[Bounds={X=0,Y=0,Width=1920,Height=1080} WorkingArea={X=0,Y=0,Width=1920,Height=1040} Primary=True DeviceName=\\.\DISPLAY1
00000084 21:17:04 [17768] 21:17:04.309 4 AudioDeviceSession OnStateChanged Inactive *SystemSounds {0.0.0.00000000}.{fdc9b0c5-dab2-41ff-9b9d-b9010211af85}|#%b{A9EF3FD9-4240-455E-A4D5-F2B3301887B2}|1%b#
00000085 21:17:04 [6696] [spacedeskConsole] DIAG: DebugLevels deleted!

Zitat von esra am 15/06/2025, 10:22 Uhr

Quote from spacedesk Renz on 11/06/2025, 03:29

Hi @esra,

For further analysis of the issue, please send us the logs of your server machine by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app and typing using your bluetooth keyboard.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.

Thank you.

When will you check bro i am waiting u

Zitat von spacedesk Renz am 16/06/2025, 03:09 Uhr

Hi @esra,

The debugview logs you sent are not conclusive enough to see where your issue occurs. We will need your complete logs to see what issue you’re encountering. If you want, you can also email your complete logs to in**@*******sk.net to avoid exposing it to other forum users.