Pro license not synced

#1 · 04/08/2025, 16:39

Hello,

I bought a pro license on my tablet.

It is visible in the app on the tablet but not on my smartphone.

Any ideas how to fix this?

Best regards

#2 · 05/08/2025, 03:39

Hi @markus-3,

You can go and open the Licensing page on your smartphone so that the licensing information tied to your Google Play Store account will sync with your device.

#3 · 05/08/2025, 08:44

That didn’t work.

What worked is to click again „purchase“ then an error occurred that I already bought the license and then the license was refreshed and shown correctly.

Ticket can be closed.

Thanks

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#4 · 05/08/2025, 09:09

Hi @markus-3,

Thank you for the information. Did you encounter this issue on Android?

#5 · 05/08/2025, 09:21

Yes,

Huawei P20 Pro

EMUI 12.0.0

spacedesk Renz hat auf diesen Beitrag reagiert.