Spacedesk connects only at windows boot

#1 · 20/08/2025, 00:46

I am using SpaceDesk for personal use in my flight simulator.

I LOVE IT!

I had driver on Windows 10, now updated to Windows 11. As secondary display I use a Motorola cell phone. It works perfectly with WIFI and with USB. I use USB.

The only issue is that I can have connection only if I start the client on the ANDROID device and then I reboot Windows.

If I launch the client on the cellphone When windows is already running, it is unable to nonnect, not via USB, not by IP nor by name. Also, if I terminate the driver and restart it on the Windows system, it does not connect.

The Windows firewalls are open for the app.

I think that Windows loads something that prevent SpaceDesc connection….

Any idea?

Thank you.

#2 · 20/08/2025, 05:52

Hi @roberto-2,

For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.

Thank you.

#3 · 20/08/2025, 12:39

Thank you for the quick answer, also because i am using the free license. It is very appreciated.

I hope i did it correctly i upload two files because i did it twice.

Also i noticed that when diagnostic is on Spacedesk does not connect, not even at the boot.

I had some difficulties in turning diagnostic OFF again. I also reinstalled all.

At least now it works as before, i need to restart windows, but well, i can live with that, at the end i use Spacedesk for gaming.

I hope that my info are useful for your developers for improving this software even more.

Thank you

Roberto

#4 · 22/08/2025, 02:56

Hi @roberto-2,

Thank you for the feedback. But the diagnostic files were not attached to your last reply. Please attach it to your next reply for further analysis of your issue. Thank you.

#5 · 22/08/2025, 20:47

the files are more than 512K

now i have split them with 7ZIP

I added extension zip because natural extension z7z.001 is refused

Hochgeladene Dateien:

Du musst dich anmelden um auf Uploads zugreifen zu können.

#6 · 26/08/2025, 03:07

Hi @roberto-2,

We cannot extract the data from the logs. Can you resend them as one zipped file via email? You can send it to info@spacedesk.net

#7 · 04/09/2025, 20:54

I did

Look for an email from r.gardi@cira.it

#8 · 05/09/2025, 03:16

Hi @roberto-2,

I replied to your email a few days ago. For your convenience, I’ll post my reply here also:

Thank you for sending your logs. Upon checking, we saw that you have „Samsung Android USB Driver“ installed in your device. Can you try uninstalling it then see if you can still reproduce the issue you’re experiencing?

Thank you.