Spacedesk license payment issue

#1 · 10/09/2025, 11:49

Hi There,

I facing spacedesk license payment issue, please refer file attached. This is because we using same google account and need to multiple login for 50++ tablet. I need to purchase 50++ license. Is it google account security issue? Please advice on this.

Regards,

Ong

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#2 · 10/09/2025, 23:43

Hi @wtong86,

as per the error message, there could be missing information required to secure your account. Please contact Google Play Store support about this.

#3 · 02/10/2025, 07:11

Quote from wtong86 on 10/09/2025, 11:49

Hi There,

I facing spacedesk license payment issue, please refer file attached. This is because we using same google account and need to multiple login for 50++ tablet. I need to purchase 50++ license. Is it google account security issue? Please advice on this.

Regards,

Ong

It’s not a Google account security issue — the problem is related to how Spacedesk licensing works. Licenses are tied to the number of devices, not just the Google account. Since you need 50+ tablets, you’ll need to purchase the equivalent number of licenses through Spacedesk’s official channel.

If you try to manage everything under one Google account, the Play Store may block bulk purchases as it’s designed for individual apps, not enterprise licensing. The best approach is to contact Spacedesk support directly and request a volume or enterprise license package. They can provide a proper invoice and activation method for all your tablets at once.

In short: it’s not a Google security restriction — you need to arrange bulk licensing with Spacedesk for 50+ devices.

#4 · 05/12/2025, 11:45

’m also facing issues with spacedesk license payment the payment went through but the license wasn’t activated. I’ve double‑checked my account and email but nothing came through. I hope the team can look into this quickly, as I really need the license activated to keep using the software uninterrupted.

#5 · 09/12/2025, 02:05

Hi @luke-2,

Please check the Licensing page in the spacedesk app on your device to refresh your Licensing status.

#6 · 21/02/2026, 11:43

Thanks for the suggestion. I’ve already checked and refreshed the Licensing page in the spacedesk app, but the license still hasn’t activated. I’ve also verified my payment and email. I would appreciate it if the support team could look into this issue.

#7 · 22/02/2026, 11:30

Quote from Danish on 21/02/2026, 11:43 AM

Thanks for the suggestion. I’ve already checked and refreshed the Licensing page in the spacedesk app, but the license still hasn’t activated. I’ve also verified my payment and email. I would appreciate it if the support team could look into this issue.

#8 · 23/02/2026, 02:10

Hi @danish-3,

Can you provide the following details and send it to androidapp@spacedesk.net? Thank you.

Order ID
Email of Play Store account used for purchase of License.