spacedesk viewer does not work on laptop or PC
I downloaded spacedesk viewer from the microsoft store, but the application does not work on a laptop or a PC, the application simply does not display any devices, even after connecting via USB, there are no such problems with the mobile application
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Hi @fumz343,
What devices are you using as a viewer and as the server? Can you also make sure that they’re connected to the same network? spacedesk does not run via the internet, only via local networks so both the server (where the Driver package is installed) and the viewer must be on the same Local Area Network to connect.
its not showing it says connected- Display is off then on the server machine i turned display number 2 on and duplicated both screen black turns into white with nothing on it while server machine show connected and shows durations
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Hi @julius-2,
Have you tried changing the „Encoding Type“ setting in your viewer to „Software Encoding JPEG (force always)? You can access this option by clicking on the three dots in the top right of the spacedesk Viewer screen, then go to Settings > Compression. If you did this but the issue still persists, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.