Symptoms: Connected, but the tablet side screen is completely black
Help! (T_T)
I had a problem after updating.
Tablet side (Redmi Pad SE): Version 2.1.27
WIN PC side: Version 2.2.04
Symptoms: Connected, but the tablet side screen is completely black
Hi @shinya,
Can you try this if it fixes your issue?
1. Go to Settings > Quality/Performance
2. Click on Encoding Type, then select Software Encoding (forced)
If the black screen still occurs after doing the steps above, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.