The configuration data for this product is corrupted. Please contact support.

#1 · 14/09/2025, 21:20

Hi, I wanted to reinstall SpaceDesk, but it’s not working. I get the following error message: The configuration data for this product is corrupted. Please contact support.

I’ve embedded an error message below. It’s in German, but I’ve written down the translation for you.

Hochgeladene Dateien:

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#2 · 15/09/2025, 03:00

Hi @didislash,

To further analyze your issue, please send us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF