Unsuccessful Installation on Windows 11
When completing the Windows Update process and restarting my notebook, the screen for my Samsung Tab A9+ 5G (referring to the connection/app) went black.
I tried closing and reopening the application (both on the tablet and the notebook) but it didn’t work. I then reinstalled the app on the tablet.
However, when trying to reinstall the app on the notebook, I found myself unable to do so. The error message shown in the attached image appears.
The message says that an „error“ was encountered and asks me to restart the machine. I have already performed this procedure multiple times without success.
I have also tried:
- Installing the application as an Administrator.
- Even reverting the recent Windows Update.
I consistently receive the same error message box.
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Hi @gabriel-5,
To further analyze your issue, please send us the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please zip all files in one folder then attach it to your next reply. Thank you.
Ready! Thanks.
In google drive and attached.
https://drive.google.com/file/d/1fypcOBooSR08blJWR6xWaMh9_8yhdumQ/view?usp=sharing
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Hi @gabriel-5,
Thank you for sending your installation logs. Please follow the steps below and inform us afterwards if this solves your issue:
1. Press the Windows Key + R to open the Run dialog box
2. Type „services.msc“ then press Enter
3. From the list, look for „Plug and Play“
4. Right-click on „Plug and Play“ and click on „Start“
5. Proceed with installing spacedesk Driver package.
Hi!
I performed the procedure and I am still getting the same error. Please note that the Plug and Play service was already running/active. I restarted, performed the procedure, and the same error appeared. I stopped the service, started it manually, performed the procedure, and the same error appeared.