USB via

#1 · 06/12/2025, 19:23

The computer’s driver doesn’t detect the Android tablet connected via USB.

#2 · 09/12/2025, 01:57

Please refer to the Documentation under the section Troubleshooting > Direct USB Connection to try and troubleshoot the issue you’re having. If any of the suggestions there do not solve your issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app via USB.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.

Thank you.