Black Screen Issue on Android via USB Connection After Phone Factory Reset

#1 · 28/03/2026, 14:49

Quote from Pavami Hikari on 28/03/2026, 14:49
I am experiencing a persistent “Black Screen” issue when connecting my Samsung Android device to my Windows PC via USB. This problem occurred immediately after I performed a factory reset on my phone.

Before the reset, everything worked perfectly. Now, the Spacedesk Windows Driver Console shows that a connection is established, but the phone screen remains completely black and unresponsive. Even after unplugging the USB cable, the phone app remains stuck on a black screen (a “ghost session”) and I have to force close the app to exit. Windows Display Settings also fails to detect the secondary monitor.

Environment:

PC: Windows 10

Mobile Device: Samsung (Android) OneUI 7

Connection Type: USB Cable (USB Debugging enabled)

Driver Version: Latest Samsung USB Drivers installed

Steps I Have Already Taken to Troubleshoot:

App Level: Uninstalled and reinstalled the Spacedesk app on Android. Cleared all App Cache and Data. Disabled “Auto-connect” and “Audio” in settings.

Driver Level: Reinstalled the latest Samsung Android USB Drivers on the PC. Reinstalled the Spacedesk Windows.

ADB Connection: Confirmed that adb devices recognizes the phone correctly. Used adb kill-server and adb start-server multiple times.

Device Settings: Verified that USB Debugging is ON. Tried switching between “File Transfer” and “USB Tethering” modes.

Display Settings: Checked Windows Setting but nothing was detected.

Network/Firewall: Confirmed that Spacedesk is allowed through Windows Firewall.

Rendering: Attempted to switch between “Software” and “Hardware” rendering engines in the Android app settings, but since the app jumps straight into a black screen upon connection, it’s difficult to toggle.

Specific Symptom: The most unusual behavior is that even after uninstalling and reinstalling the app, it immediately enters a “black screen session” as soon as it’s opened, even when the USB cable is disconnected and the PC driver is off. It seems like a “ghost display” is stuck in the Android system.

Could you please advise on how to completely reset the display session or if there is a known conflict with recent Samsung system updates/factory resets?

I am experiencing a persistent “Black Screen” issue when connecting my Samsung Android device to my Windows PC via USB. This problem occurred immediately after I performed a factory reset on my phone.

Before the reset, everything worked perfectly. Now, the Spacedesk Windows Driver Console shows that a connection is established, but the phone screen remains completely black and unresponsive. Even after unplugging the USB cable, the phone app remains stuck on a black screen (a “ghost session”) and I have to force close the app to exit. Windows Display Settings also fails to detect the secondary monitor.

Environment:

PC: Windows 10
Mobile Device: Samsung (Android) OneUI 7
Connection Type: USB Cable (USB Debugging enabled)
Driver Version: Latest Samsung USB Drivers installed

Steps I Have Already Taken to Troubleshoot:

App Level: Uninstalled and reinstalled the Spacedesk app on Android. Cleared all App Cache and Data. Disabled “Auto-connect” and “Audio” in settings.
Driver Level: Reinstalled the latest Samsung Android USB Drivers on the PC. Reinstalled the Spacedesk Windows.
ADB Connection: Confirmed that adb devices recognizes the phone correctly. Used adb kill-server and adb start-server multiple times.
Device Settings: Verified that USB Debugging is ON. Tried switching between “File Transfer” and “USB Tethering” modes.
Display Settings: Checked Windows Setting but nothing was detected.
Network/Firewall: Confirmed that Spacedesk is allowed through Windows Firewall.
Rendering: Attempted to switch between “Software” and “Hardware” rendering engines in the Android app settings, but since the app jumps straight into a black screen upon connection, it’s difficult to toggle.

Specific Symptom: The most unusual behavior is that even after uninstalling and reinstalling the app, it immediately enters a “black screen session” as soon as it’s opened, even when the USB cable is disconnected and the PC driver is off. It seems like a “ghost display” is stuck in the Android system.

Could you please advise on how to completely reset the display session or if there is a known conflict with recent Samsung system updates/factory resets?

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#2 · 30/03/2026, 03:52

Hi @van-7,

Please try the following below and inform us if the issue is fixed after trying the following steps:
1. Uninstall Samsung Android USB Driver.
2. Repair spacedesk Driver by double-clicking on the spacedesk Driver Package .msi file, then choosing “Repair”