Black Screen on USB connection
Hello,
I use a Samsung Tab A7 as my display for Spacedesk.
If I want to connect my Tablet with my PC the Screen on the tablet is just black, it worked like a week ago perfecly fine. But now it just turns black if I connect it.
On both devices is the newest version of Spacedesk.
Hi @herbert,
For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.
Here are the logs.
The folder is 3.5 MB
https://drive.google.com/drive/folders/1jICtZPnp3ONrpJAdyBhasJiSZ9-8FnV7?usp=sharing
Hi @herbert,
Thank you for sending your logs. In your spacedesk Viewer app, please go to the floating menu > Settings > Quality/Performance then set Encoding Type to “Software Encoding MJPEG (forced)”. Please inform us if after doing this, the issue gets fixed on your end. Thank you.