[SOLVED] Black screen with note: screen off

#1 · 15/12/2025, 19:18

Can you help me please? I am connected via ethernet and wifi. Connection is established but in windows setting the second monitor is not visible

Uploaded files:

You need to login to have access to uploads.

#2 · 16/12/2025, 02:39

Hi @bernd,

Thank you for sending your logs. Can you try switching the Encoding Type in your spacedesk Viewer app to “Software” then try connecting again? Thank you.

#3 · 16/12/2025, 08:53

Hello! As I switched on my pc today the problem was fixed but now I have the problem that the plugin “g500” in xplane 12 shows a black screen. Is this problem connected? Yesterday the g500 worked well. Regards Bernd

#4 · 16/12/2025, 08:58

Hi @bernd,

Does it only happen when a spacedesk viewer is connected or does it happen even when spacedesk is not running?

#5 · 16/12/2025, 09:05

Hi Renz, thsnks for your swift respond! The antivirus software was the problem, now it works fine. Thank you!

spacedesk Renz has reacted to this post.

#6 · 16/12/2025, 09:31

One last thing, on the iPad the upper und lower side is cut off how can I fix this? (Not the whole screen is displayed)

#7 · 16/12/2025, 09:38

Hi @bernd,

Please try changing the resolution of the viewer screen in the PC’s Display Settings.

#8 · 16/12/2025, 10:31

Hi Renz, problem fixed! Thank you for your support!

spacedesk Renz has reacted to this post.