Display off y conexion USB

#1 · 04/08/2025, 01:20

hace poco descargue el spacedesk todo bien pero cuando lo conecte con mi android aparecia una pantalla negra y con el mensaje display off despues lo reinstale nuevamente ahora solo aparece una pantalla negra esta conectado pero el spacedesk ya no lo reconoce y la verdad ya ni se que hacer y tanbien en sus especificaciones de uso pide WDDM 3.1 pero en cuando a lo que yo tengo es WDDM 3.2 y no se si eso afecta en algo o no

#2 · 04/08/2025, 03:37

Hi @jose-13,

For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.

Thank you.

#3 · 04/08/2025, 14:38

ahi mando lo que recopile desde el dia de ayer hasta el dia de hoy

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#4 · 05/08/2025, 03:36

Hi @jose-13,

Thank you for sending your logs. Can you try updating to the latest spacedesk Android viewer that has the fix for this issue you encountered and inform us if it fixes the issue on your end? Thank you.