Quote from spacedesk Renz on 23/10/2025, 07:41

Hi @alexis,

What viewer device are you using?

Quote from Alexis on 23/10/2025, 07:47

Im using a tablet K109 PRO, it used not be like this it was working before im not sure what happend but its locked now, i turn off and on the auto roation on the device and also on the space desk prograam but it does nothing to fix i i also tried reinstalling space desk on my pc and also on the tablet

Quote from spacedesk Renz on 23/10/2025, 08:03

Hi @alexis,

For the resolution dropdown, you’re only supposed to have one set resolution as set in the Settings > Resolution setting in the spacedesk Viewer. As for the Orientation, is the dropdown for the spacedesk viewer screen the only one that’s greyed out or are the other monitors also greyed out?

Quote from Alexis on 23/10/2025, 08:27

yes the only one thats greyed out is the spacedesk one and tried reinstalling again, the other monitors are not greyed out

Quote from spacedesk Renz on 23/10/2025, 08:32

Hi @alexis,

Can you try disconnecting your viewer, then on the spacedesk Driver Console, click on Control, then under Settings, click on “Clear spacedesk Settings”, and also on “Clear Windows Display Settings”, turn off then turn on the spacedesk Driver, then try connecting again to see if the issue is resolved? Thank you.

Quote from Alexis on 23/10/2025, 08:37

im sorry i tried it what you said and its still greyed out, is there any other space desk alterative i can use that has a wired connection? i like the wired connection because it goes faster than the wireless

Quote from spacedesk Renz on 23/10/2025, 08:44

Hi @alexis,

Can you also try restarting your PC to see if that resolves the issue? If not, for further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.

Thank you.

Quote from Alexis on 23/10/2025, 09:07

Hello i update my tablet but still nothing, i also tried connecting my normal android device to it and greys out as well, portrait for me i like

Quote from spacedesk Renz on 24/10/2025, 08:09

Hi @alexis,

From your logs, we saw that you have iDisplay installed in your PC. Can you try uninstalling it then restart your PC and try to connect again via spacedesk? Thank you.