display=off

#1 · 26/01/2026, 11:55

I installed the driver on a windows 11 (pro) pc and the viewer on a samsung tab a9+ tablet.

Connection seems to work, tablet displays ‘connected’, but also ‘display=off’, resulting in a black screen.

I asked copilot for help and tried all suggestion, but no luck. Still black screen.

#2 · 27/01/2026, 02:08

For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.

Thank you.

#3 · 03/02/2026, 16:46

The requested log file

I have sent them some day ago, but apparently somehing went wrong

https://www.dropbox.com/scl/fi/gmja3a0vrjb9bg4yznwbt/2026-01-27-134538-spacedeskRuntimeDiagnostics.rar?rlkey=qw9livtwjibyan48efydsppjy&st=tnotrd5d&dl=0

#4 · 04/02/2026, 05:59

Hi @willy648,

Thank you for sending your logs. Please try switching the Encoding Type option in your spacedesk Viewer in the Samsung tablet to “Software Encoding MJPEG (forced)”. You can find this in the Settings > Quality/Performance page in the app.