I can't connect from my iPad.

#1 · 31/07/2025, 08:21

Hello. Since yesterday’s iPad app update, I can’t connect.

The app version released yesterday on the App Store is 1.998.

My PC is running Windows, and the driver version is v2.2.04.

Both wired and wireless connections are unresponsive, and I’ve tried rebooting both devices, but that hasn’t helped.

#2 · 31/07/2025, 08:28

Hi @hyeseong,

Are you able to see your Primary PC in the viewer screen? Is there an error that appears when you try to connect?

#3 · 31/07/2025, 08:31

No. No errors occur, and the screen is not visible.

Just a black screen.

Uploaded files:

You need to login to have access to uploads.

#4 · 31/07/2025, 09:15

Hi @hyeseong,

For further analysis of the issue, please send us the logs of your Primary PC by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.

Also, can you try doing this workaround if it fixes your issue:
1. Go to Settings > Quality/Performance
2. Click on Encoding Type, then select Software Encoding MJPEG (forced)

Thank you.

#5 · 31/07/2025, 09:20

Here is.

Uploaded files:

You need to login to have access to uploads.

#6 · 31/07/2025, 09:22

Additionally, if I select the encoding type as Software Encoding MJPEG (forced), it works properly.

spacedesk Renz has reacted to this post.

#7 · 31/07/2025, 10:15

Hi @hyeseong,

Thank you for sending your logs. This issue is being investigated, and a fix will be included in the next release.