I can't use Spacedesk anymore in USB after I had updated some Windows updates
When I had updated some Windows updates, the spacedesk driver became not working anymore in “USB Cable Android” option.
Also, I get black screen in the tablet, but I can connect with the LAN option, but I don’t like to use it.
Can anyone help me please?!
My Tablet is : Samsung Galaxy Tab A7
My Windows version is : Windows 10
Hi @mohamed-4,
Did you encounter the black screen issue after you have updated your Android device to One UI 7.0? If you have a USB 2.0 cable, can you try using it to connect to spacedesk? Thank you.
No, I’m stilling in One UI 4.1
- I connect it with the pc by USB 2.0 cable
- I had chosen the option “Transferring files / Android Auto”
- I updated the both Android, and PC Driver to the latest update.
Hi @mohamed-4,
For further analysis of the issue, please send us the logs of your server machine by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.
Thank you.
Ok, I did all you said.
This is the link of the file:
https://drive.google.com/file/d/1s9LfBpTt3NVuI1C6IfxkbPJJWj9UP7nv/view?usp=drive_link
Hi @mohamed-4,
Thank you for sending your logs. Do you have Smart Connect or any other software that shares your screen via USB installed in your viewer device?
No, just spacedesk app on my android tablet.
Hi @mohamed-4,
Got it. If you have an older USB 2.0 cable, please try connecting to spacedesk using it.
I tried, nothing happens.
From my logs, can you tell me please what is the problem I have ?
Hi @mohamed-4,
From your logs, we saw that there are programs installed in your PC that could have a conflict with spacedesk. Could you locate the following files in your device and send them to us in your next reply? You may put the files in a folder then compress the folder and attach it to your next reply.
Please get the following files from your PC. The paths of the files are listed below:
C:\Windows\System32\DriverStore\FileRepository\lenovolinkaccessory.inf_amd64_4bc3354b8772f682\lenovolinkaccessory.inf
C:\Windows\System32\DriverStore\FileRepository\hw_goadb.inf_amd64_5893410839962bb5\hw_goadb.inf