Installation failed

#1 · 08/11/2025, 13:51

Hello,
I’m having trouble installing the spacedesk Windows DRIVER on my PC.
During installation, it stops and shows error messages:

I have all log file may you need as in attached file

Could you please help me identify what’s causing this and how to fix it?
Thank you in advance!

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#2 · 10/11/2025, 02:23

Hi @elsoloonline,

please open Command Prompt and run the command “pnputil -e” then copy the output to a text file and attach it to your next reply. Thank you.

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#3 · 11/11/2025, 03:15

Quote from spacedesk Renz on 10/11/2025, 02:23

Hi @elsoloonline,

please open Command Prompt and run the command “pnputil -e” then copy the output to a text file and attach it to your next reply. Thank you.

Dear Renz,

Please see a text as in attached file.

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#4 · 11/11/2025, 04:29

Hi @elsoloonline,

Can you check in Windows Settings > Installed Apps if “spacedesk Windows DRIVER” is still listed there? If it is, please uninstall it from there. Afterwards, please send us another output file from the “pnputil -e” command in the Command Prompt. Thank you.

#5 · 11/11/2025, 05:34

Hi Renze,

I have double check in Setting>Apps>Installed Apps there is no application named “spacedesk Windows DRIVER” then what I suppose to do next.

Thanks,

#6 · 11/11/2025, 06:14

Hi @elsoloonline,

Please follow the steps below:
1. Open Command Prompt as Administrator
2. In the Command Prompt, run the following commands one by one:

pnputil /delete-driver oem24.inf /uninstall
pnputil /delete-driver oem22.inf /uninstall
pnputil /delete-driver oem26.inf /uninstall
pnputil /delete-driver oem25.inf /uninstall
pnputil /delete-driver oem23.inf /uninstall

3. Restart your PC.
4. Proceed with installation of spacedesk Driver Package.

Attached to this post are the drivers for deletion that’s causing the installation error. Please inform us if the fix worked for you. Thank you.

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#7 · 11/11/2025, 14:52

Dear Renz,

Thank you so much for your help!
Really appreciate your patience and effort in guiding me through this. Everything’s working perfectly now. You’ve been awesome! 🙏🙏🙏

And have a nice day.

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