iPad Air disconnects when using USB cable

#1 · 14/08/2025, 07:11

Quote from K on 14/08/2025, 04:14

My tablet is iPad Air 5 and it will suddenly disconnect when I use USB Cable.

Hi @k,

your inquiry is moved to this new topic.

#2 · 14/08/2025, 07:17

Hi @k,

is the spacedesk iOS viewer updated to the latest version?
Is the spacedesk Driver v2.2.04 installed on your Windows machine?

For further analysis of the issue, please send us the logs of your primary machine by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:

1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue e.g. by connecting the spacedesk Viewer app by USB.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or Google Drive then include the download link on your next reply.

Thank you.