iPad compatible, but not connecting vis USB to PC
i have 2 iPad pros 12.9” and one of them connects just fine while the other does not. They are both in the list of compatible versions. Please help. Thank you
Hi @hautetoddy,
For further analysis of the issue, please send us the logs of your server machine by opening the spacedesk Driver console as administrator and clicking on Diagnostics then follow the steps below:
1. Download the DebugView.
2. Check the Diagnostic Collection box.
3. Reproduce the issue by connecting the non-working iPad by USB.
4. Uncheck the Diagnostic Collection box.
5. Click “Save All Information” button (this might take a while to finish).
6. Compress/Zip the folder which contains the logs, then attach to your next reply to this post. If the folder exceeds 512kb, you may upload it to Dropbox or GDrive then include the download link on your next reply.
Thank you.